Deliverect is a fast-growing SAAS scale-up that connects third-party delivery platforms and food businesses around the globe. They’re neither a delivery provider, nor a POS system – but bridge the gap between them. In order to help businesses manage their food delivery and takeout operations more efficiently, Deliverect integrates their food ordering channels in their existing POS.
Your priority is getting newly subscribed customers onboarded to our platform – which involves a detailed technical setup, tight coordination with integration partners, and customer training.
Customers will vary in size, and you will be tasked with owning the successful implementation of large projects.
You will maintain close communications with key accounts, ensuring that we adapt to their needs and surpass their expectations (your contact may be by phone, email, video call, on-site visits).
You will work with technical account managers to develop a range of materials including feature guides, how-to articles, webinars, partner training docs, etc
You will work closely with the Product team to help outline customer needs in the north american market (user flows, features, bugs, etc)
You aim for high customer satisfaction; you have a deep curiosity to understand your customers, their motivations and needs and how to approach ensuring their success
Multiple locations around the world