Head of Customer Success

Company Overview

Locatee is the leading workplace analytics solution that empowers workplace leaders to make fact-based decisions about their real estate portfolio by transforming complex data into space utilization insights. By leveraging various IT data sources, Locatee transforms information into actionable insight, thereby shaping the way employees interact with the workplace and making office buildings truly human-centric.

Job Description

Drive growth through renewals and expansion (70% of revenue comes from expansion) and reduce churn
Define vision and strategy for Account Management, how AM, KAM, TAM/PM, CSM work together, for our Tier 1, 2 and 3 clients
Map the customer journey, define how to lead a positive customer experience
Manage customer success activities, from onboarding, training, over customer support and customer success management, to renewals, cross-sell and up-sell.
Build and lead a world-class team of all CS and AM functions
Work closely with Sales (Acquisition) to align account plans and deliver impact to newly won clients as fast as possible
Create company-wide culture of Customer Success, with Marketing around client success stories, with Product around product roadmap, etc.

Job Location

Zürich, Switzerland

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