Customer Support Specialist

Job Description

Your job

You are the first point of contact for our customers, dealing with questions, issues and/or complaints – big or small – via Chat, Email, Zoom or Phone.
Proactively explore ways to solve problems quickly but also manage customer expectations
Built strong customer relationships
Working closely with Product, Professional Services in order to build on knowledge, and ensure customer issues are dealt with swiftly and to a high standard
You’ll gain new product insights on a daily basis, acting as a Product Expert whilst always paying attention to elements requiring improvements and sharing with relevant teams
You are the customer’s voice and provide feedback to Product & Professional Services
You take part in optimization and improvement initiatives individually or in collaboration with peers


Ghent, Belgium

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