Reason for the role:
To support our expansion we are looking for a Technical Account Manager in our offices in Dubai.
As a Technical Account Manager, you are in direct contact with our international customers, delivery channels and resellers (Point of Sales Vendors)
You provide our partners with important product information on our Delivery platform and provide support with technical or other questions concerning our product. You are responsible for the technical implementation of our large customers and partners and accompany them at the highest level through the first application steps with our product. Not only the customer contact will be important in this position, but also the coordination especially with our enterprise sales team and the customer success team.
- You take care of our enterprise customers and resellers, ensure that the full potential of our Delivery Hub can be exhausted
- You will be responsible for describing and escalating bugs through the appropriate internal channels
- You handle complex implementation processes with the utmost of care, keeping a close eye on the specified KPIs
- In collaboration with the Customer Success team, you accompany our customers through the different stages of escalation management
- You work out the “best practice solutions” and create guides for internal and external use
- You are very familiar with our service processes and you will also support efforts to constantly develop and improve these internally and externally