Functional Consultant – Senior (CRM)

Job Description

As our Functional Consultant MS Dynamics CRM, you…

  • are the link between Business and IT on the subject of CRM. Key subjects will be: customer service, case management, activity management, queue management and customer satisfaction.
  • manage customer expectations, and translate Business & Functional requirements into application solutions
  • attend workshops & meetings with the customer onsite
  • follow up on testing and guarantee quality of the solution
  • contribute to the further evolution of the Itineris standard UMAX solution
  • take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers…)
  • also collaborate closely with the Project Manager and Service Delivery Consultants
  • participate in the project progress meetings and proactively identify risk areas
  • apply your expertise to deliver high quality consulting services to new and existing customers
  • continuously develop and extend your knowledge within the Utility market, and transfer

Job Location

Belgium / Europe

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