Job Description
As our Functional Consultant MS Dynamics CRM, you…
- are the link between Business and IT on the subject of CRM. Key subjects will be: customer service, case management, activity management, queue management and customer satisfaction.
- manage customer expectations, and translate Business & Functional requirements into application solutions
- attend workshops & meetings with the customer onsite
- follow up on testing and guarantee quality of the solution
- contribute to the further evolution of the Itineris standard UMAX solution
- take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers…)
- also collaborate closely with the Project Manager and Service Delivery Consultants
- participate in the project progress meetings and proactively identify risk areas
- apply your expertise to deliver high quality consulting services to new and existing customers
- continuously develop and extend your knowledge within the Utility market, and transfer
Job Location
Belgium / Europe
Exciting Opportunities in Growing Tech Companies 