Deliverect is looking for an enthusiastic Customer Success Agent.
In this role, you are responsible for developing customer relationships and you work very closely with them to define and optimize their onboarding experience. It’s your mission to deliver value to our customers to drive mutual growth, while converting them to Deliverect champions.
Next to this, you are the direct point of contact for our customers and partners and you answer their commercial and technical questions. You are customer oriented, you have strong communication skills and you feel at home in a fast growing and evolving environment.
If you are eager to take part in our company and play a key role in the growth of Deliverect, this job might be for you!
Tasks and responsibilities:
- You aim for high customer satisfaction; you have a deep curiosity to understand your customers, their motivations and needs and how to approach ensuring their success
- You maintain in closecommunication with customers, whether it’s by phone, by mail, by video call, by on site visits,.. You make it work and solve their toughest challenges.
- You guide new customers in their enrolment of their subscription and develop a range of materials including feature guides, how-to articles, webinars, custom trainings for partners…
- You cooperate with the (development) team to improve on internal processes for ongoing client management.