Manager of Customer Support Team

Job Description

Customer Support @ Silverfin

Customer Support is a top priority at Silverfin, and we really mean that. Ensuring that our customers are successful with Silverfin is a priority, and Customer Support plays a critical role in doing that.

We are accountable for ensuring our customers are successful by helping them quickly and efficiently when they have questions about using our platform or require technical support.

As a Manager of the Customer Support Team we expect you to have a deep understanding of our customers and our platform. Your key responsibility is to ensure we have a highly engaged and high performing team that consistently delivers friendly, fast and knowledgeable support to our customers.

Key Responsibilities

  • Develop the Customer Support team to be a best in class function, focused on delivering fast, quality resolutions to queries from our Customers.
  • Drive excellence by challenging your team to get to the next level while supporting your team in both their personal and professional development.
  • Actively collaborate across Silverfin with all teams, and closely with our Developers and Customer Facing teams.
  • Proactively identify areas for innovation and improvement within the Customer Support Team as the team and our customer base grows internationally.
  • Maximize efficiency in a constantly changing and growing environment where the process is fluid and creative and unique solutions are desired
  • Support and direct new and experienced CS in strategies to build lasting relationships with customers

Location

Ghent, Belgium

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