Customer Success is a top priority at Silverfin, and we really mean that.
We are accountable for ensuring our customers are successful by guiding them with change management, sharing best practises and by delivering measurable value for their business.
As a Manager of the Customer Success Team we expect you to have a deep understanding of our customers and our platform. Your key responsibility is to ensure we have a highly engaged and high performing team that consistently delivers valuable outcomes to our customers.
- Develop the Customer Success team to be a best in class function, focused on delivering measurable and meaningful results for our Customers.
- Drive excellence by challenging your team to get to the next level while supporting your team of CSMs in both their personal and professional development.
- Actively collaborate across Silverfin with all teams, especially Sales, Product and Marketing
- Proactively identify areas for innovation and improvement within the CSM Team and drive collaborative developments
- Maximize efficiency in a constantly changing and growing environment where the process is fluid and creative and unique solutions are desired
- Support and direct new and experienced CSMs in strategies to build lasting relationships with customers