Support Agent

Job Description

You will be the first contact for our customers and answer their commercial and technical questions. You are customer oriented, you have strong communication skills and you feel at home in a fast growing and evolving environment.

If you are eager to take part in our company and play a key role in the growth of Deliverect, this job might be for you!

What is the role all about?

  • You aim for high customer satisfaction; you have a deep curiosity to understand your customers, their motivations and needs and how to approach ensuring their success
  • You maintain in close communication with customers, whether it’s by phone, by mail, by video call, by on site visits,.. You make it work and solve their toughest challenges.
  • You strive to help solve the challenges customers are facing as fast as possible
  • You are able to efficiently identify the cause of any issues, and are able to present a suitable solution
  • You cooperate with the onboarding team, and development team to optimise the customer experience

Location

Ghent, Belgium

Apply Here