Job Description
- Detect, investigate and resolve various production issues that impact our platforms and services;
- Detect recurring errors, minimize their frequency of occurrence or solve them completely;
- Gather additional information from reporting tools or directly from partners & suppliers;
- Analyze logging information and proactively identify potential issues for our customers;
- Create and maintain automated monitoring instruments (scripts, queries);
- Help set up automated scripts to replace day to day repetitive manual tasks;
- Get involved in the development process by bringing forward ideas and suggestions of functionalities that enable quick and easy incident resolution;
- Extend and improve user documentation;
- Analyse production processes and reports to ensure that SLA terms are met;
- Together with your team members, define an efficient production plan and follow-up on the daily schedule.
Job Location
Romania
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