Customer Support Analyst

Job Description

  • Detect, investigate and resolve various production issues that impact our platforms and services;
  • Detect recurring errors, minimize their frequency of occurrence or solve them completely;
  • Gather additional information from reporting tools or directly from partners & suppliers;
  • Analyze logging information and proactively identify potential issues for our customers;
  • Create and maintain automated monitoring instruments (scripts, queries);
  • Help set up automated scripts to replace day to day repetitive manual tasks;
  • Get involved in the development process by bringing forward ideas and suggestions of functionalities that enable quick and easy incident resolution;
  • Extend and improve user documentation;
  • Analyse production processes and reports to ensure that SLA terms are met;
  • Together with your team members, define an efficient production plan and follow-up on the daily schedule.

Job Location

Romania

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