Senior Customer Success Manager

Job Description

As a Senior Customer Success Manager, you are a trusted advisor, a true Silverfin expert helping and guiding customers by not only implementing Silverfin, but also helping them getting the most out of our software. It’s your goal to optimise the customer’s experience and build longterm client relationships by proactively managing the entire customer lifecycle: from onboarding, to the adoption phase and to renewal.

You will play a key role by being the face of Silverfin towards our customers, but also the voice of our customers within Silverfin. This means a CSM can have real impact on the company by not only helping customers, but also helping our product and development teams understand our client’s needs.

Location

Ghent, Belgium

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